I took my 2013 Chevy Cruze which was purchased used with 75K miles to Preferred Automotive for standard maintenance. It was the first time getting my oil changed there and the staff was very courteous, and the vehicle was ready to go in a very short amount of time. A few days after, on the commute into work my check engine light came on, I returned to Preferred and they immediately accepted the vehicle and began diagnosing the problem. Unfortunately, the 2013 Cruze was one of the worst years I could have purchased but hindsight is 20/20. Needless to say, the vehicle was in and out of Preferred about three times until the root cause of the check engine light was finally determined. The shop was kind, patient and did a large amount of work at no charge then cut me a huge deal off the original quote once repairs were completed. Additionally, they provided me with a certificate for multiple free services in the future based off of the vehicles VIN #. I have put nearly 5k more miles on the car since they completed the repairs and have had no other issues. I highly recommend this shop, they are professional, and worth the money. Thank you Preferred staff. I will not take my vehicles anywhere else.
We really appreciate your feedback, Josh! Our goal is to treat our customers like family by providing them with excellent service. We're glad our team could promptly diagnose your 2013 Chevy Cruze to find the root cause. We're happy to have earned your trust, thank you for leaving us a review!
- Preferred Automotive Specialists